Free Delivery on orders £250+ Code: SHIPIT 30-Day Money Back Same-Day London Despatch Lab-Tested. Period. Free Delivery on orders £250+ Code: SHIPIT 30-Day Money Back Same-Day London Despatch Lab-Tested. Period.

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Returns & Refunds.

30 days. No questions. We cover postage. That's the whole policy.

The Short Version

Tried it and not feeling it? Email us within 30 days of receiving your order. We'll send a prepaid returns label and refund you in full once we get it back. No arguments, no hard feelings.

How to Return

  • Email returns@purethcuk.co with your order number
  • We send a prepaid Royal Mail label within 2 hours
  • Pack the item securely and drop it at any Post Office
  • We'll refund within 3 working days of receiving it

What We Accept

  • Opened or unopened — doesn't matter
  • Within 30 days of receipt
  • UK orders only (international: contact us)
  • Bundles returned as a complete set

Damaged or Wrong Item?

  • Contact us within 48 hours of delivery
  • Send a photo to help@purethcuk.co
  • We'll reship or refund — your choice
  • You keep the original — no return needed

Refund Timeline

  • Card payments: 3–5 working days
  • PayPal: 1–3 working days
  • Bank transfer: up to 5 working days
  • You'll get an email when it's processed

Subscription Orders

You can pause or cancel a subscription at any time from your account dashboard or by emailing us. If a subscription order has already despatched, the standard 30-day returns policy applies.

Faulty Products

Vape pens and hardware come with a 90-day warranty on manufacturing defects. If your device stops working through no fault of your own, email us with a short description and we'll send a replacement free of charge.